Common queries answered

Frequently asked Questions

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through email at support@flozzo.com

We currently ship in the United-States
For shipping outside of these countries, please reach out to our support through email at support@flozzo.com

Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time takes between 15 and 20 days to arrive at their destination but can take longer from time to time.

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